Charles Retina Institute

The wait was a bit long, I think it was because of the holiday season, the assistants and technicians were fast and very polite. But Dr Rafieetary was beyond my expectations, he was thorough his confidence and nice approach make you feel comfortable to ask any questions and he answers them very clearly. He takes his time to find what is your concerns.I definitely recommend him.

Terrible organization and wait time. Every visit requires several hours to complete a simple exam or shot that takes minutes. Whoever designed their patient management system needs to sit out in the waiting room with the patients for several hours to see how miserably this system works. It’s 9:40 now and we are awaiting our 8:00 appointment. I imagine we will be sitting for a few more hours. We DREAD coming each month because of the LONG waits. There has to be a better way to run this business. Terrible time management. Bring a snack and something to drink - you will need it. By the way - the wait is NOT due the holidays or the new computer system. It's been long waits every time we come. ***Edited to add - we were finally seen after several hours. We walked out the door after our procedure around 2:00 in the afternoon. We were sitting in the waiting room from 8:00am until about 2:00pm. Our appointment was for 8:10. SIX hours waiting for a procedure that took about 10 minutes. I feel sure that the doctors and staff would not sit in another professional's office be it lawyer, accountant or any other profession for six hours waiting past their appointment time. We have no beef with the doctor's skill - that's why we are there - but something needs to be done about the exceedingly long wait times. Apparently the appointment times mean nothing.

I had an amazing experience at this clinic. Dr. Haynes was amazing to work with. From reading their online reviews, most of the negative comments were in regard to long wait times. My advice would be to try and get one of the earliest possible appointments in the morning before they get too busy. My visit was probably more simple than many cases they see (I would say if it were a more complex issue, it would likely have been longer) but I was in and out in under 2 hours by having a 7:30 appointment and arriving at 7:15. All in all I would say it was a great visit for me.

I was there a total of an hour. Rare! I've been going there for years and always received excellent service. I was referred to them back in early 2000 for an eye issue that was losing vision due to shingles virus. Retina detached and was repaired by them. They keep watch to make sure that doesn't happen again Dr. Rafferty is the best.